Handling time
We strive to ship orders within 3–4 business days. If we anticipate any delay, we'll contact you as soon as possible. Carrier transit time begins after your order ships and may vary by destination.
Order information
Shipping & Returns
Because your order is created especially for you, we want our shipping and order policies to be clear before you purchase.
Returns & exchanges
Because each piece is personalized or made to your specifications, all sales are final and we do not accept returns or exchanges. Please review names, monograms, colors, sizes, and other personalization details carefully before ordering.
If your order arrives damaged or we made an error, please contact us promptly with photos and we'll work with you to make it right.
Shipping
Tracking is provided when your order ships. Please confirm your shipping address at checkout. Desert Sol Stitch & Co. is not responsible for carrier delays after a package has been accepted by the shipping provider.